How our Staff Training Helps Us Provide Completely Personalised Care

At Country Court Care, we have a very simple approach to the care that we deliver. Everything that we do centres around our residents, their families and their stories. This belief is present in the training and recruitment of our staff right through to the high levels of care residents receive in our nationwide dementia care homes on a day-to-day basis.

Our resident-centric approach is summarised through our WeCare values - courageaccountabilityrecognition and excellence.

WeCare

Our family values are at the core of our approach to care. We are courageous and passionate in creating the best life possible for our residents, approaching everything we do with respect, integrity and honesty. We seek to inspire those within our care and enable them to enjoy life to the fullest.

We are accountable and take ownership of everything we do. Our staff are responsive and proactive, working with our residents, their families and everyone involved in our service to provide personal and dignity-centred care. We know that our residents' family members will only accept the best for their loved ones, which is why we strive to continually improve upon the care that we offer.

We treat everyone within our care network as a single team. Both our residents and our care workers are part of the greater Country Court Care family and we ensure that we encourage, recognise and support one another throughout life’s trials and tribulations. Our care is about more than just a healthy and happy lifestyle, it is about a partnership between everyone involved to grow together and create the best possible living space for our residents.

Finally, to achieve these goals, we ensure that our service is of unrivalled quality. We don’t settle for an acceptable level of care, we constantly seek excellence and understand that there is always room to become better. Our staff combine exceptional training with our unique, individual life story system to ensure that their care isn’t just effective, it’s personalised and resident-focused at all times.

Creating a Completely Bespoke Level of Care

Country Court Care has been managing dementia care homes for over 35 years. During this time, we have learned that every resident in our care is different and in turn, requires a different approach to care. Whether your loved one has visited fifty different countries or spent most of their life in their hometown, we ensure that our staff can relate, understand and respond to them appropriately through our My Life Story books.

These books are a comprehensive record of each resident's childhood memories, photographs, experiences, likes and dislikes - a true summary of the individual’s life. Not only is this therapeutic, but it enables our staff to study and truly understand the residents in their care. Through the My Life Story book, whenever your loved one makes a reference to their past, we can respond accordingly, enriching their daily life and creating a happier environment.

All of our residents complete a My Life Story book during the initial induction process and for dementia sufferers, we encourage close family members to help us obtain as much information as possible. Our My Life Story books are fundamental in achieving the exceptional level of personalised care that our residents and your loved ones deserve.

Fully Qualified and Specially Trained Staff

We currently operate nationally, varying from care homes in London through to nursing homes in Lincoln and Sheffield. Across our network, we ensure that our staff have been through comprehensive training, guaranteeing that they are well prepared and fully qualified for their role.

The individual training courses and qualifications that our staff hold vary depending on their job role. We require carers to have a minimum of a Level 2 NVQ in Health and Social Care and all of our nurses have Registered General Nurse (RGN) status.

Beyond this, we also offer additional training and work with external providers for more specialised courses. Through our additional training, we provide our staff with the appropriate skills to adapt their care based on each of our resident’s individual needs.

Below is a brief summary of the additional training that our staff can receive depending on their role. No matter the needs of our residents, we ensure that there is a member of staff with all the required skills to make their life as easy and enjoyable as possible.

  • MCA/DOLS (The Mental Capacity Act and the Deprivation of Liberty Safeguards)
  • Fluids and Nutrition
  • Health and Safety
  • Infection Control
  • Dementia Awareness
  • Equality and Diversity Training
  • Person-Centred Planning
  • Challenging Behaviour Management
  • Communication Skills
  • Introduction to Care
  • Safe Movement and Assistance
  • Safeguarding
  • COSHH (Control of Substances Hazardous to Health)
  • EFAW (Emergency First Aid at Work)
  • Medication Training
  • Fire Warden Training

Specialist Training:

  • MUST Training (Malnutrition Universal Screening Tool)
  • Doll Therapy
  • Dementia Training
  • Defibrillator Training
  • Skin Care Training
  • Stoma Training
  • Funeral Awareness Seminars
  • Cleaning Chemical Training
  • HCA Training (Health Care Assistant)

We have the staff, the infrastructure and the passion to create an engaging and happy environment for your loved ones to enjoy. To discover more about our care homes, please don’t hesitate to get in touch with us on 01733 571 951 and a member of our team will gladly answer any questions you might have.

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