The Grove Care Home celebrate 'Good' CQC report
Managers and staff at The Grove Care Home in Waltham near Grimsby were delighted with their recent overall ‘Good’ rating following a recent inspection by the Care Quality Commission (CQC). The report highlighted that ‘people who used the service said they were happy living in the home.’
“We are very pleased with the report findings, staff go the extra mile everyday to deliver excellent care for our residents, this is reflected in the positive comments in the report”, said Alykhan Kachra, Managing Director of Country Court Care. “The staff team here at The Grove have worked hard to implement the improvements required to take the home from its previous ‘Requires improvements’ status and bring it up to the standard we have in place across the Country Court Care Group.”
During the unannounced inspection the CQC inspectors spoke to five residents and three family members, as well as members of staff and health care professionals visiting residents the home. People who used the service and relatives were complimentary about the staff. The report quoted a resident who spoke of the staff saying, "They’re lovely and kind”. Commenting on the approach staff took with her mother one relative said “Staff helped to build up her confidence and got her to take a few steps.” Adding “Staff are very persistent in making sure she takes her medication when it’s required. I am very happy and have no concerns”.
Care staff told the inspection team that they ‘enjoyed their work’. Inspectors observed that staff interacted with people who used the service in a friendly and approachable way to ensure their needs could be met in a safe and sensitive manner. The report also noted that ‘People who used the service told us staff treated them with kindness and consideration for their needs and we observed their wishes for privacy were respected.’ One relative commented on how staff involved and promoted their relative’s independence. “They give her little jobs to do; she enjoys folding napkins and polishing teapots.”
Commenting on the report Amanda Griffiths, Home Manager said “I am very proud of the whole team here at The Grove Care Home, the reports’ findings are a great positive testament to the excellent and compassionate care that they consistently deliver every day. ” Amanda has been at The Grove Care Home since November 2016, she brings over 30 years experience in the care industry to The Grove.
The full report is available online