Our Job Roles
At Country Court Care our job roles are extremely diverse. Our nurses' primary responsibility is to understand and treat the often complex physical and mental health needs of our residents. They help residents to maintain their health and cope with changes in their mental and physical abilities, allowing them to remain as independent and active as possible. To do this our nurses continually monitor each resident's mental status and cognitive ability as well as any acute/chronic health concerns they may have. They also discuss and manage more common health issues – including falls, incontinence and changes in sleep patterns.
Residents with dementia in particular often feel vulnerable and in need of reassurance and support. Our nurses do everything they can to help every resident retain their sense of identity and feelings of self-worth.
Management of residents' regular medication, changes in diet and the use of special equipment where necessary – such as a blood sugar monitor or a walker – and daily exercise routines are all important aspects of the nursing role in our homes. Our nursing staff make an incredibly important and positive difference to the lives of our residents.
In every Country Court Care home, our team of care assistants are the key point of contact with our residents. Achieving our commitment to deliver a unique experience for every single one of our residents depends first and foremost upon the skill, care and dedication of our care team. They always have time for their residents, to tend to their needs and to ensure they feel secure, happy and valued.
Foremost in the qualities needed for a Country Court Care care assistant is a passion for and reflection of our Life Values; recognising that every individual and the best care experience for them is unique, and understanding that the tiny details are what make the difference when it comes to delivering the best personalised care in our quality nursing and residential care homes across the UK.
That's why we provide comprehensive training and ongoing professional and personal development to every care team member. They are our ambassadors; the backbone of our service and the day-to day/hour-to-hour face of Country Court Care.
At Country Court Care we don't simply think of catering as the provision of food. In keeping with our ethos of individual person-centred care, our team is in the dining experience business. In our homes, dining is about nutrition and social interaction, so our catering team focus equally on both aspects.
Aside from the obvious health maintenance implications of good dietary provision at Country Court Care we regard mealtimes as a key part of the day; a chance for our residents to be pampered, and a time that they genuinely look forward to. Our menus are varied and tailored as far as possible to the wishes of our residents. Where appropriate our catering is managed by the award-winning Elior Catering contractors. Elior helps us to deliver a fantastic dining experience.
As you would expect we are obsessive about hygiene and cleanliness – and while we wouldn't recommend it, such is the passion of our catering staff you really could eat your dinner off the kitchen floor!
Often under-appreciated, the contribution that administration staff make to the smooth running of each Country Court Care home can't be overstated. Whether it be greeting residents' visitors, ensuring that a new potential resident's family are well informed and looked after, or ensuring that financial issues are handled smoothly, our receptionists and admin team assume a key set of responsibilities in each home.
Attention to detail is a critical skill, as is the constant desire to look for better and more efficient ways to ensure the home runs like a well-oiled machine. Such passions characterise every member of our admin teams. No two days are the same, so an appetite for the unexpected and an ability to adapt to events are key attributes.
Our administration team members don't wait for instruction; they're natural self-starters that love the care home environment in which they work and have an equal passion for the delivery of the best possible personalised care in the finest care homes as their nursing and care delivery colleagues.
One of the many things that makes Country Court Care homes different from the rest is the high expectations at every one of them. Our housekeeping team members are central to the delivery and maintenance of these high standards. Once again, attention to detail is key.
There is no compromise when it comes to cleanliness and the visual appeal of both public areas and each resident's personal space. Care of our residents' clothing is given extra special attention with a quick turnaround – while 100% complete and correct laundering is a matter of particular pride.
Our housekeeping team never forget that the place they work is our residents' home and so their focus is constantly on ensuring that every aspect of the building and the services that are delivered within are no less than they would expect for themselves. As we say at Country Court Care: “We believe that the tiny details are what make the difference” – and that is never more true than when it comes to the dedication and tireless efforts of our housekeeping teams.
As with housekeeping, the maintenance function is a critical part of the Country Court Care difference. We specialise in acquiring distressed assets, often in very poor condition. While the vast majority of our homes are of a very high specification, they still require routine maintenance programmes and inevitably from time to time equipment does go wrong. Our new acquisitions always benefit from the attention of our maintenance team.
With a sharp eye to appropriate forward-planning and cost-effective preventative and remedial servicing the maintenance team at each home can be relied upon by its colleagues to keep everything working smoothly – kitchen, laundry, lifts and the many smaller items of equipment that together ensure we can guarantee the very best environment and assured service for every Country Court Care resident.