The Laurels Care Home are delighted with their latest CQC report, rating them as ‘Good’ in all areas following a recent unannounced inspection. The report noted that “The home was well led by a registered manager and provider, who were open and approachable. They were committed to continually monitoring standards and improving the service offered to people.”
“Our team at The Laurels put our resident’s health and wellbeing at the heart of everything they do every day, we are delighted that this is reflected in the report findings”. said Alykhan Kachra, Managing Director of Country Court Care.
Home Manager, Becky Green was very pleased that the report highlighted the home’s clear vision, putting people at the centre of the service. She said “We have a lovely homely atmosphere here at The Laurels, staff go above and beyond everyday to ensure pople feel well cared for retain their independence.”
In the report one resident commented, "Staff are very kind and helpful." Another person said, "It’s a home from home."
Staff were described as kind and respectful when they supported people with personal care. Residents described how they were able to choose who supported them. One person said, "I have a choice if I want a male or female member of staff helping me." Another person told us how staff treated them with respect and dignity. They commented, "I never feel embarrassed."
The report found that people were supported by staff who were well motivated and happy in their roles, which helped to create a comfortable atmosphere for people. The inspectors asked people if they thought staff were happy they said, "Yes, I hear them laughing and joking" and "Yes, There's a good atmosphere." One member of staff said. "I feel supported now. I love my job.”
The inspectors found that residents continued to be part of their local community and took part in community events. The Laurels took part in various village events such as the recent celebrations in Draycott to mark 90 years since the signing of the Treaty of Versailles, supporting people to decorate the home and garden.