Managers and staff at Swanholme Court Care Home in Lincoln are celebrating their rating of ‘Good’ following a recent inspection by the Care Quality Commission (CQC). The report rated the care home good in all areas, highlighting that staff were kind, caring and compassionate and supported people's dignity and independence.
“We are delighted with the report findings”, said Alykhan Kachra, Managing Director of Country Court Care. “Home Manager Lisa Dent and her staff team here at Swanholme Court Care Home have worked incredibly hard over the past months. Their determination to provide the very best care for our residents at Swanholme Court Care Home is reflected in the positive comments in the report”.
The report found the home to be caring and noted how staff knew people well and treated them as individuals. One person commented, "The staff know when I am a bit down and they always find a way of cheering me up. They are calm in their approach and don't flap about too much which makes me feel special." Another person said, "I think they give good care because they are caring."
The report noted several examples of good person-centred care, with people's privacy and dignity respected and their independence promoted. The inspectors witnessed a lot of positive conversations that promoted people’s well-being. They saw how the care staff ensured people were treated with kindness and that they were given emotional support when needed.
People were complimentary about the catering and food at the home, the inspectors noticed that kitchen staff understood people's preferences. They also saw how the chef used this information to guide them in developing the menus and meal preparation.
Swanholme Court Care Home is home to up to 27 residents and offers residential and dementia care in a homely setting.
The full report is available online: https://www.cqc.org.uk/location/1-2269153329