Residents and staff at Somerset House Care & Nursing Home are celebrating after receiving their latest CQC Report, rating them ‘Good’ in all areas following a recent unannounced inspection. Somerset House Care & Nursing Home provides long term residential and nursing care for up to 44 residents in the pretty village of Wheldrake, near York.
The publication of the report marks the culmination of months of effort from staff and managers to take the care home from the previous ‘Requires Improvement’ rating to now being rated ‘Good’ across all the CQC categories of Safe, Effective, Caring, Responsive and Well-led. The new rating marks a huge turnaround from December 2018, when the home had been rated ‘Inadequate’ at inspection. Country Court had recently acquired the home and proceeded to spend significant time and resource to restore the home to the same level as others in the care home group.
Home Manager, Dipin Peter, was delighted that the report highlighted the home’s clear vision, promoting high-quality, person-centred care. “We have a lovely homely atmosphere here at Somerset House, staff go above and beyond every day to ensure people feel well cared for and retain their independence. When we started at the home it was going through a very difficult period, but we have all pulled together to make it the welcoming home it is today”
The most recent inspection report notes that staff know residents well and support people to be involved in their own care planning. People’s comments about staff included; "They are very good to you," "They just care about you" and, "They are very nice. They talk to you." A relative told inspectors, "I think they (staff) are all very caring."
Residents told inspectors that their food was ‘very good’ and ‘lovely’ and spoke positively about the initiatives put in place by the Chef to enhance people’s mealtime experience. The presence of a ‘front of house’ staff member to help monitor fluid and food intake was also noted. Inspectors felt that staff were attentive, and people felt safe living at the home, with one resident commenting ‘because it is a nice happy environment’.
Somerset House is part of an initiative with the local clinical commissioning group (CCG) to reduce falls which staff spoke positively about and many parts of the home have been renovated to a fresh and modern standard.
“Our team at Somerset House put our resident’s health and wellbeing at the heart of everything they do every day, we are delighted that this is reflected in the report findings,” said Alykhan Kachra, Managing Director of Country Court “They have worked very hard to turn around what was a failing home when we took it over”.
Read the full CQC report for Somerset House Care & Nursing Home here:
Somerset House Care & Nursing Home is part of the Country Court Group, a family-owned and run business founded in 1983, with the company philosophy “Our family caring for yours”. Country Court has won numerous Great British Care Awards. In 2015 the company was awarded Health Investor Residential Care Provider of the Year and is in the carehome.co.uk Top 25 Large Care Home Groups 2019.