As a company, Country Court have always followed thorough infection control procedures, as we know this is the bedrock to safety. These practices mean we have been as well-equipped as anyone to deal with the Covid-19 outbreak but have still increased our measures to reduce its impact. All of our staff have worked extremely hard during this period to keep our residents safe and we currently have no cases of Coronavirus in any of our homes. We felt it was important to show everything we have done in our homes, which can be seen in our 'Commitment to Safety' document here.
We know how valuable it is for families to be kept up to date on their loved ones; throughout this period, we have been committed to maintaining regular contact with all next of kins to ensure transparency and reassurance. Much of this has taken place with individual phone calls, but we have also sent regular communications via email. To get a better understanding of these, please see our historical communications here.
As of 23rd September, we have restricted visitors to our homes for a short period, due to concerns over the rising infection rates in the community. When we do allow visitors into our homes, this is under strict guidelines. The process differs slightly in each home, but to get an idea of how we operate visits in our homes, please take a look at these sample guidelines here.
Most importantly, if you have any questions around how our homes are operating please don't hesitate to ask the Home Manager, who would be more than happy to show you how we are keeping residents safety and well-being at the forefront of everything we do.