Staff, residents and families at Westfield Nursing Home in Boston are delighted with their latest CQC report, which continued to rate them ‘Good’ in all areas. The report stated that “People continued to receive care that was responsive to their needs. Staff were proud of their personalised approach and their ability to spend time with people to enable them to spend time in the way they chose.”
“The staff team here at Westfield Nursing Home go the extra mile every day to deliver fantastic care and meaningful opportunities for our residents”. said Alykhan Kachra, Managing Director of Country Court Care. “Home Manager Nogi continues to lead her team by example, demonstrating the highest standards of care and support for our residents”
The report described the home as ‘well run and well organised’ and highlighted; ‘People received care that was personalised and responsive to their individual needs. During the inspection, the personalised approach of staff was apparent and their knowledge of people enabled them to anticipate people's needs and wishes, whilst checking with them.’
The inspectors praised the meals provided at the home describing them as ‘beautifully presented’ and noted that the Chef had a detailed knowledge of people's food preferences and requirements. The catering team at the home consult with people on a daily basis about their wishes, as a result, the meals provided cater to each person's individual preferences
People using the service and their relatives were unanimously positive about the attitude of staff and the relationships they built with people. One relative said, "Everybody gets respect, but are still treated personally." Another relative said their family member was, "Just as happy here as when they were living with us."